Privacy Policy

Last updated: October 21, 2026

This Privacy Policy describes what information Lee Crowe Software Solutions LLC ("we," "us," or "our") collects in connection with ServerBridge and this website, and how we use it.

What we don't collect

ServerBridge does not upload, store, or have access to the files you migrate. Migration traffic flows directly between your file server and your own Microsoft 365 tenant via the Microsoft Graph API, using your own sign-in credentials. We never see your file contents, your Microsoft 365 tenant data, or your authentication tokens.

What we do collect

• License and billing information. When you purchase ServerBridge Pro, our payment processor, Stripe, collects your payment details directly — we never see or store your card number. We receive your name and email address to issue your license key.
• License key activation. The ServerBridge desktop app sends your license key and a randomly generated device identifier (not tied to any personal hardware identifier) to our licensing server to activate and periodically re-validate your license.
• Migration completion status. When a migration run completes with no failures and has actually moved files, the ServerBridge desktop app sends a completion signal — your license key, the randomly generated device identifier, a count of the number of files moved, and the completion timestamp — to our licensing server. It is tied to your license key, so it is not anonymous, but it contains no file names, folder paths, or file contents. It is used to support our refund policy and to understand whether migrations are completing successfully. A run that failed, was cancelled, or moved nothing new sends nothing.
• Marketing contact. When you purchase ServerBridge Pro, we add your name and email address to our email service provider (Brevo) so we can send your license key, a short series of onboarding emails and, occasionally, news about our other product, the ServerBridge License Auditor. You can unsubscribe at any time using the link in any of these emails.
• Website contact requests. If you email us (e.g. to ask a question or request a refund), we keep that correspondence to respond to you.
• Website analytics. We use two cookieless services to understand how people find and use this website. Cloudflare Web Analytics counts page views, referrers and approximate country. PostHog records each page view (including the page address and any campaign tags in it, such as utm_source or ct), clicks on the Buy and download buttons, your browser type and approximate location. Neither sets cookies or stores an identifier on your device, neither builds a profile of you, and we don't use them to identify you. Because nothing is stored on your device, no consent banner is required.

How we use this information

Solely to provide and bill for ServerBridge Pro, send your license key, onboarding emails and occasional news about our products, respond to support requests, and meet our legal and tax obligations. We do not sell your information or use it for advertising.

Third parties

We share limited data with the following service providers, each of which has its own privacy policy governing the data they process:

• Stripe (payment processing) — receives your payment details and email address directly to process your purchase. We never see or store your card number.
• Microsoft Azure (Azure Table Storage, license records) — stores your name, email address, license key, license activation history, and migration completion status so we can validate your license.
• Brevo (transactional and marketing email) — receives your name and email address to deliver your license key, onboarding emails and occasional product news, which you can unsubscribe from at any time.
• Cloudflare (website analytics) — processes aggregate, cookieless traffic statistics. It does not track you across sites.
• PostHog (website analytics, United States) — receives the page views and button clicks described above. It sets no cookies and builds no profile of you.

We do not sell or share your data with any other third party, and we do not transfer data to any third party for advertising purposes.

Data retention

We retain license and billing records for the duration of your active ServerBridge license, plus any additional period required to meet tax and accounting obligations (typically up to seven years for financial records under applicable recordkeeping requirements). When your license expires or is deactivated, we delete or anonymize your name and email address within one hundred and twenty (120) days, except where retention is required by law. We retain the license key and the payment reference for our records, as these are needed to handle refunds, chargebacks and tax obligations. The 120-day period reflects the window in which a card payment can still be disputed, during which we may need your contact details to respond. You can request deletion of your account data at any time by emailing us, subject to records we're legally required to keep.

Your rights and how to exercise them

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data, or to object to or restrict our processing of it. To exercise any of these rights, email hello@leecrowesoftware.com. We will respond to verified requests without undue delay and within forty-five (45) days of receipt. If we need more time (up to forty-five (45) additional days) because your request is complex or we have received many requests, we will tell you the reason and the extension period in writing within the first forty-five (45) days. We will not discriminate against you for exercising these rights.

Security and breach notification

We use reasonable technical and organizational measures to protect the limited personal data we hold, including encryption of data in transit and restricted access to systems that process license and billing data. No method of transmission or storage is completely secure. In the event of a data breach affecting your personal data, we will notify you without undue delay and in accordance with applicable law.

Children's privacy

ServerBridge is intended for use by business administrators and is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

Limitation of liability

Our liability arising out of or related to this Privacy Policy and our handling of your data is subject to the same limitations set out in Section 7 of the ServerBridge End User License Agreement, including the cap on total liability described therein, except to the extent such limitations are prohibited by applicable law. Nothing in this Policy limits our liability for gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

Governing law and jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States of America, without regard to its conflict of law provisions. Any dispute arising out of or relating to this Privacy Policy shall be subject to the dispute resolution and venue provisions set out in Section 12.2 of the ServerBridge End User License Agreement.

Contact and appeals

Questions about this policy, your data, or a request you've submitted? Email hello@leecrowesoftware.com. If we decline to take action on your request, you may appeal our decision within a reasonable period of time by emailing the same address. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If the appeal is denied, you may contact the Kentucky Attorney General using the Attorney General's online consumer data privacy complaint form, or your jurisdiction's applicable data protection or consumer protection authority. We will include this link in any written decision denying an appeal.